Warranty Information for our Custom Indoor Dog House or Unique Crate Cover
We cannot replace a custom castle for items which include but are not limited to; if the customer is not pleased with the paint color, shingle color, tiles or vinyl used and any other item not mentioned but out of our control. We cannot replace a castle from wear and tear arising from normal usage, which includes but is not limited to; scratches, dints, fading or items damaged due to user or pet.
Our products are intended as a dog house for indoor use only and using the product in an outdoor environment voids all warranties; expressed or implied.
In the unlikely event that your castle is damaged during transit please contact us immediately upon its arrival so the appropriate actions can be taken. If you do not report the damage within 5 business days of receiving the shipment no further action can be taken.
Our products require some assembly and will be shipped in two boxes. One box will contain the roof and the other box will contain the body. Assembly of the body should only take 5 - 10 minutes and is completed by aligning the correct body pieces and inserting the provided screws into pre-drilled holes. Each order will come with more detailed installation instructions. Most of our roofs will arrive fully assembled, but if assembly is required detailed instructions will be provided.
Our castles are the most solid, durable and beautiful custom luxury indoor doghouse and unique crate cover products available at an affordable price. Contact us now to purchase yours today!